We regret that we cannot accept returns for fabrics or wallpapers for other reasons than manufacturer defect or shipping damage. There is no exception to this policy. Actual fabric yardage or wallpaper is not returnable, please be sure to order accurately.
If you receive a fabric or wallpaper that is defective* or damaged, please email us at firstname.lastname@example.org or call us at 800-497-8042 immediately after receipt. We will set up a return authorization with the brand for the defective item. A return label will be sent by email to have the item shipped back. We will promptly have the replacement item ship out as soon as possible. If stock is not available, you also have the option of getting a full refund. All damage claims must be made within 10 days of receipt.
For wallpaper, please order accurately as all sales are final and The WorkRm will not accept returns for overage. It is best to contact a professional wallpaper installer before submitting your order. It is always best to over-order wallpaper to ensure for large repeats and any possible future changes to your space.
Due to variances in monitors, the colors and patterns displayed may vary slightly from the actual product. If you want to know the exact color and pattern, we highly recommend ordering a swatch/sample or a cutting for approval for fabrics first.
Upon receipt of fabric or wallpaper, please carefully inspect everything before cutting or installing. Confirm that you have received the correct item and quantity.
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
No returns will be accepted if cutting or alteration has been made to the merchandise or if wallpaper has been hung -- please inspect carefully before cutting or using items.
Fabric and wallpaper cannot be returned for credit after it has been cut. Yardage must be inspected for flaws and correctness of pattern, color, quantity and quality. Fabric and wallpaper cannot be returned for credit if it has been processed or installed by the purchaser in any way. No returns or cancellations will be accepted on any custom product or special-order items once the order is in production. Since color variations often cannot be avoided from one dye lot to another, we will not issue a credit for dye lot variations*.
The WorkRm LLC offers no warranty service for orders shipped Internationally. All International orders are final sale, no returns or exchanges will be accepted. All vendor warranties are considered invalid without exception.
*Dye lot variance issues are not defects and will not be accepted for returns. A sample comes from a random dye lot and it’s for the sole purpose of determining if you want that design. Samples are not dye lot specific. Actual dye lots can vary from samples. For the exact color, we suggest ordering a cut-for-approval. This is only available for Fabrics. Please note: swatch color may differ slightly from finished fabric due to variations in dye lot.
Please note that items shipped back to us without pre-approval and a return authorization number will not be accepted and will be returned to you.