Frequently Asked Questions
When does my order ship?
Most in stock orders for fabric and wallpaper ship as soon as possible directly from each brand. Depending on the brand it is from within a few hours up to 3 business days after receipt of order. If an item is not in stock, we will advise you of the estimated ship date.
Memo samples are usually mailed by USPS First Class and may take up to 10 business days to arrive. They cannot be expedited.
Your credit card will be charged when your order is processed.
Inside Stores will notify all customers if a product is back-ordered and will only process the order upon approval by the customer of the back-order date. Because the order will ship directly from the manufacturer, Inside Stores will process your payment at the time your order is placed. Orders can be cancelled any time before shipment with a few exceptions. All Scalamandre, Maxwell & Pindler back-orders and all made to order specialty items cannot be cancelled once approved by the customer as a matter of the manufacturer's policy.
We ship directly from the manufacturers or the mill. It is always best to check with us first to make sure the quantity you need is in stock. We do not hold any stock or track stock on this website. If you would like to confirm the stock quantity, please call, email or use our live chat option. We are always happy to check stock for you.
First Quality Merchandise guarantees that our clients are getting their new products directly from the manufacturers. All purchases are shipped to you or your workroom directly from each manufacturer. You are assured of first quality merchandise.
Some brands may have minimum orders. Ralph, Lauren, Schumacher and Scalamandre have two-yard minimums for fabric patterns and two roll minimum orders for wallpaper. Phillip Jeffries, Innovations, Winfield Thybony and most wallpapers sold by the yard all have minimum order requirements.
Phillip Jeffries Vinyl items have a 15-yard minimum order with 5-yard increments.
Outlet items may have a 3 or 5 yard minimum depending on the item. Variations in minimum orders vary depending on the item. Please check with us if you have any questions.
Our system is set up so orders ship as soon as possible. You may cancel your order if it has not shipped*. Generally, it is recommended that you cancel the order as soon as possible, as many items ship the same day. Requests must be sent in writing via email to firstname.lastname@example.org or by calling us at 800-497-8042 ext. 1. If we can cancel the order before shipment from the manufacturer, there will be a full refund. If your order has shipped, it cannot be cancelled, please see our returns policy below.
Once the order ships, it cannot be returned for other reasons than manufacturer defect or shipping damage. *Scalamandre & Pindler items; made to order/request items, approved backorders and all pillows cannot be cancelled once the order is processed on our end. For more information on our return policy, please refer to our return policy.
Occasionally, we might need to cancel your order for the following reasons:
- Unauthorized credit card transaction
- Item is no longer available or discontinued
- Pricing discrepancy
- Minimum Order discrepancy
- If an order is cancelled, no charge will be applied to your credit card.
To keep our prices low and competitive, we regret that we cannot accept returns for other reasons than manufacturer defect or shipping damage.
Dye lot color variations are not considered defective and not returnable. Please note: Swatch may differ slightly from finished fabric due to variations in dye lot.
All our fabric and wallpaper items are cut to order for you and we regret that we are unable to accept returns.
We will accept returns due to manufacturer defects or shipping damage only. All returns require a return material authorization (RMA). NO CLAIMS WILL BE ACCEPTED IF THE FABRIC OR WALLPAPER IS CUT OR HAVE BEEN ALTERED. Please inspect all items before cutting or using. No returns on items shipped outside the US.
If you receive fabric or wallpaper that is defective, please email us or call us at 800-497-8042 ext. 1. We will issue a call ticket for the defective item and promptly ship out the replacement item. If stock is not available, you also have the option of getting a full refund.
If you do not receive your package as indicated on the tracking information, contact us as soon as possible. We must be informed within 30 days of shipment of your order to properly file an investigation.
First Time Orders
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently except for PO Boxes. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
What are the units of measurement?
Our fabrics and trims are sold by the yard. Tassels and tie backs are sold by each. Wallpapers are sold by the roll, the panel or by the yard. Please refer to the individual product page to see the applicable unit of measure of your pattern.
Are your items first quality?
Absolutely, we order fabric directly from the manufacturers and all fabric is first quality and authenticity are guaranteed. We are an authorized dealer for all the brands listed on our web site. First Quality Merchandise guarantees that our clients are getting their new products directly from the manufacturers. All purchases are shipped to you directly from them. You are assured of first quality merchandise.
Why should I order a sample?
Due to variances in monitors, the colors and patterns displayed may vary slightly from the actual product. Physical samples should be ordered prior to specifying. If you do not like the actual item when it arrives, it is not returnable. Note that samples are randomly cut and dye lots are not guaranteed, they are only a representation of the actual fabric or wallpaper. Due to the high demand for samples. Only 1 sample allowed per colorway. 15 samples maximum per order for free shipping. Please note: Swatch color may differ slightly from finished fabric due to variations in dye lot.
What is a cut of approval?
A cut of approval (CFA) is an actual cutting of material of your order. This option is recommended if you need to match a particular dye lot or if you want to see exactly what you'll be receiving. Dye lots can vary from shipment to shipment, for this reason, we cannot guarantee an exact match to your sample book. If a color match is critical, we suggest you order a CFA for fabrics. Cutting for approval is subject to each brand's approval and minimum order requirements.
It is required that you place an actual order so that we can reserve the required quantity. It is highly recommended that you call us to request a cutting for approval. When ordering online, please put "CFA required" in the comment section of your order. When we receive your order, we will reserve the quantity and send you a cutting of the reserved material. We will only ship the yardage once you approve it.
There is no charge for the cut for approval service. Note that it will delay the shipment of your order for a few days due to processing time.
CFAs are only available on in stock items and subject to the brand's approval.
CFAs are not available on Clarke & Clarke items and items that ship from the mill. CFAs are not available on wallpapers except Phillip Jeffries' naturals.
Dye lot variations on natural fiber fabrics sand wallpapers such as fabrics with high percentage of cotton and linen or grass cloths/sisal wallpapers can vary greatly, and it is not considered a defect and subject to our return policy.
Swatches & Samples
Swatches are available to purchase for fabric, trims, and wallpapers on each pattern page. Simply click on ORDER SAMPLE box on the product page. Swatch sizes range from 4" x 4" to a full repeat. They are cut randomly and ship from each brand. We are unable to order swatches in specific sizes.
Only one sample per pattern colorway can be ordered at a time. Any duplicates will be removed. Samples are $5.00 each or $7.00 for Scalamandre items. 15 swatches per order allowed for free shipping.
If you need a larger fabric sample, we recommend ordering a whole yard of fabric when allowed. Schumacher & Scalamandre have a two-yard minimum on all fabrics.
Pindler does not offer swatches for any items, outlet items and limited stock items may also have no samples available. If a sample is not available at time of order, it will be removed and credited to your card.
Important Delivery Information
We recommend that you consider the following information:
• You own the products once we have received payment in full and they have been delivered to you.
• We will be unable to redirect orders to a different address once items have been shipped.
• Our vendor's carriers do not deliver to P.O. Boxes or use General Delivery.
Do you collect sales tax?
We are in are required by law to collect sales tax for all shipments that have state sales tax. Sales tax will be automatically calculated after you enter in your shipping address at checkout.
Why can't I see images online?
Our product database includes the most popular fabric patterns along with their images. However, due to the sheer volume of fabric patterns available (currently there are over 250,000 patterns and colorways from our various vendors), our system might miss a few. Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that pattern.
Please also note that you can specify your order as a cut-for-approval (CFA), which means that we will send you a cutting of the fabric that has been reserved specifically for you. Once you approve the cutting, we will ship the order. While this delays your order a few days, it will ensure that you get the exact dye lot and fabric that you wanted. If you would like this option, please specify "CFA required" in the "comment" section of the checkout page. CFA is not available on wallpapers.
Can you get discontinued fabric?
Our vendors frequently discontinue fabrics either to make room for new products or if the mill no longer produces the pattern. We are unable to order discontinued patterns if the pattern is out of stock. We are always happy to check with the vendor.
We regret that we cannot supply discontinued fabrics if there is no stock. If you know a pattern is discontinued, your best bet is to choose an alternative.
What if I can't see the pattern I'm looking for?
If you cannot locate the pattern needed, either it may be discontinued or is too new to be listed. In either case, please email us at email@example.com and we will be more than happy to assist you. You can also search by clicking on the search icon and simply type in pattern name or number. The search icon is a magnifying glass in the upper right corner.
Wallpapers are sold by the roll, double roll* or yard. Please read the description carefully to ensure you are ordering the correct amount. We always recommend contacting a professional wallcovering installer before placing your order (see below to find a professional). *Please note if an item sold by the double roll, it is for one roll that has the average dimensions of 21 inches wide and 33 feet in length approx., which means it contains two shorter rolls of 16.5 feet depending on the item.
One of our most frequently asked questions is about how many rolls to order. We are happy to give you a general estimate. However, we highly recommend asking a professional wallpaper installer who will assist in measuring your space and give you an accurate roll-count. US manufacturers ship in double rolls.
We price US style double rolls by the double roll. European manufactures usually ship long single roll (US double roll equivalent). Phillip Jeffries, Winfield Thybony and some other brands have items priced by the yard. Yardage wallpaper usually has specific minimums and increments.
How do I measure?
- Double Roll: 56 square feet
- Euro Roll: 56.38 square feet.